FAQ – DRYPLY

Frequently Asked Questions

If you still have questions, please contact concierge@dryplythebrand.com

Product

Returns & Exchanges

Shipping

Does the DRYPLY tumbler keep drinks cold or hot?

The Prestige Tumbler is designed with double-wall vacuum-insulation and uses a special Greblon® ceramic coating known to retain its temperature very well. It will keep cold drinks cold for up to 9 hours and hot drinks hot for up to 3 hours.

Can I put other beverages in there besides coffee?

Yes, the Prestige Tumbler is designed to hold different types of liquids. However, we do not recommend putting carbonated beverages as it can wear down the ceramic interior.

Will the DRYPLY tumbler sweat?

The Prestige Tumbler is designed with double-wall vacuum-insulation and will not sweat or become hot to touch.

What material is the DRYPLY tumbler made of?

The Prestige Tumbler is made of 18/8 surgical-grade stainless steel; Greblon® ceramic on the interior and a Tritan® custom drinking plate.

Is the DRYPLY tumbler leak-proof?

Absolutely. Our custom-designed lid is designed to keep your drinks inside of the tumbler. In addition, our drinking plate also adds an extra layer of protection for splashes, etc.

***For hot beverages: please keep in mind, if the tumbler is shaken up when the lid is closed, there could be pressure built up and some liquids may leak when you try to open the lid due to the pressure being released. To help prevent any kind of pressure build-up, please avoid shaking the tumbler with hot beverages and/or keep the lid off to cool down the temperature a little.

Can I put hot water or tea in the DRYPLY tumbler?

Yes, the Prestige Tumbler is designed with double-wall vacuum-insulation and will keep cold drinks cold for up to 9 hours and hot drinks hot for up to 3 hours, so you can use it for hot beverages.

Can I put the DRYPLY tumbler in the dishwasher?

We recommend handwashing your Prestige Tumbler along with the lid and drinking plate and air dry.

How often should I clean the DRYPLY tumbler?

There are thousands of bacteria cells that live inside of a typical water bottle after just one week without cleaning it. We recommend cleaning the Prestige Tumbler on a daily basis or after use with the DRYPLY brush (or any silicone brush) using warm water and soap. Rinsing and/or letting it soak in warm water and soap right after use would be even better.

Does the DRYPLY tumbler hold any odor or smell from drinks?

The Greblon® ceramic does an excellent job in eliminating any lingering odors or smell during and after use. After washing the tumbler with warm water and soap, there may be a slight lingering odor as the tumbler is aired out, but after the interior is completely dry, the odor will disappear.

***In any case of any odors, use vinegar and baking soda and let sit for 30 mins and thoroughly rinse when done, air dry with lid and drinking plate off (see deep clean instructions in FAQ).

How do I clean the DRYPLY tumbler?

Any silicone brush will work, but we recommend using the DRYPLY brush to clean the Prestige Tumbler using warm water and soap.

Apply a little bit of dishwashing soap to the DRYPLY cleaning brush.
Scrub the interior as well as the drinking plate and cap.
Rinse with warm water (for a more thorough clean, soak the interior with warm water for a few minutes before scrubbing.
Air dry with the lid and drinking plate off.

How do I give the DRYPLY tumbler a deep clean?

We recommend giving the DRYPLY tumbler a deep clean every 2-4 weeks (depending on usage).

Pour a small amount (~1 tsp) of baking soda into the tumbler
Pour half a cup of vinegar into the tumbler (it will start to fizz)
Once the fizzing is nearly done, fill up the rest of the tumbler with warm water and let sit for 30 mins (you can also dunk the lid and drinking plate in a separate bowl)
Rinse thoroughly with water and allow to air dry

Can I put the DRYPLY tumbler in the microwave?

No, please do not put the tumbler in the microwave.

What is DRYPLY’s Return Policy?

All items must be returned or exchanged within 14 days of the original purchase date. All items must be unused and in the original, pristine condition that you received, including original packaging, tags, documentation, and accessories. Complimentary returns are available in the Contiguous US (excluding Hawaii & Alaska) and a return label will be provided. Please reach out to concierge@dryplythebrand.com with your order # and return details and our Concierge Team will assist you with the return process.

Limited Edition: Limited edition items and other special items are final sale and non-returnable.

Product Bundles: Please note, if the bundle is not returned in full, the promotional discount will no longer be applicable. For questions regarding returns on Limited Edition/Product Bundles, please reach out to concierge@dryplythebrand.com.

*If a product is returned used or does not pass our inspection, it will not be eligible for a refund. DRYPLY will not be responsible for shipping back any product deemed ineligible for a refund or exchange.

REMINDER: At the end of the day, we are here to serve you. We promise to always do what makes sense and what is right for each and every customer.

What is DRYPLY’s Exchange Policy?

All items must be returned or exchanged within 14 days of the original purchase date. All items must be unused and in the original, pristine condition that you received, including original packaging, tags, documentation, and accessories. Complimentary exchanges are available in the Contiguous US (excludes Hawaii & Alaska). A return label will be provided, but the customer is responsible for the shipping of the exchanged item. Please reach out to concierge@dryplythebrand.com with your order # and return details and our Concierge Team will assist you with the exchange process.

Limited Edition: Limited edition items and other special items are final sale and non-returnable.

Product Bundles: Please note, if the bundle is not returned in full, the promotional discount will no longer be applicable. For questions regarding exchanges on Limited Edition/Product Bundles, please reach out to concierge@dryplythebrand.com.

*If an item is returned used or does not pass our inspection, it will not be eligible for an exchange. DRYPLY will not be responsible for shipping back any product deemed ineligible for a refund or exchange.

REMINDER: At the end of the day, we are here to serve you. We promise to always do what makes sense and what is right for each and every customer.

Are any items non-returnable?

Please note that any limited items (and other special items) or items that have been altered, any sale items, and markdown items are final sale and non-returnable, no exceptions. For any questions regarding these items, please email concierge@dryplythebrand.com.

Does the DRYPLY tumbler have a warranty?

At this time, we do not offer warranty outside of our 14-day return policy.

If I order today, when will I receive my product(s)?

For most of the Continental United States (excluding Hawaii & Alaska), you can expect to receive your order in about 3-5 business days.
For Hawaii & Alaska, you can expect to receive your order in about 6-9 business days
For international orders, times can vary depending on customs, but you can expect to receive your order in about 7-10 business days

***Please note that during times of high frequency such as product drops or during the holidays, there may be delays. Bare with us, but we will make every effort to get your order out as quick as we can.

Does DRYPLY offer expedited shipping?

Yes. DRYPLY offers free standard shipping across the Contiguous US, but you can choose expedited shipping for an additional cost.

Where does DRYPLY ship to?

DRYPLY currently ships across the United States, Canada, Mexico, Asia, EU, and Australia. Please see below for the full list of countries that we ship to.

Asia: China, Hong Kong SAR, Macao SAR, Japan, Singapore, South Korea.

Europe: Belgium, Denmark, France, Germany, Italy, Monaco, Netherlands, Norway, Portugal, Russia, Spain, Sweden, Switzerland, UK

We are slowly working on expanding internationally - please email concierge@dryplythebrand.com and suggest your country to be added next.

What shipping carriers do you use?

US orders: USPS and UPS

Canada orders: UPS

Other International orders: UPS and DHL

Are duties and taxes included in my order?

We cover duties and taxes for all orders in North America (Canada, Mexico).

For other international shipping destinations outside of the US, there may be additional customs duties and tax charges upon arrival, depending on the country.

What is your shipping policy?

US Shipping: We offer free standard shipping to all Contiguous US (excludes Hawaii & Alaska). Typically, all orders are processed and shipped out on the same day. Orders placed after 3pm PST will go out the following business day.

*Please note, during times of high frequency such as product drops or during the holidays, there may be delays. Bare with us, we will make every effort to make sure your orders go out as quickly as possible.

International Shipping: We ship nearly worldwide and will provide you with international shipping options during your checkout process. Please note that some international shipping destinations outside of the US may incur additional customs duties and tax charges upon arrival, depending on the country. All returns shipping costs for international orders are the responsibility of the purchaser.

*We cover all duties and taxes on all orders in North America (Canada, Mexico)